We work with several national courier companies to deliver your orders.
Zenexa provides free and express shipping on orders worth Rs 599 & above and will attract a shipping charge of Rs 29 on orders below Rs 599.
This is very rare as we ensure multiple checks during our product packing process. Please check if you have been charged for the missing item in the invoice enclosed. If you have been charged, please contact us immediately via WhatsApp at +91 99511 002228 or email us at customercare@zenexa.in. You can also post your queries at Feedback/Complaints.
1. In the unlikely event, we are unable to deliver any item in your order, be assured that you will not be charged for that item in case of Cash on Delivery payment, or the full amount charged for the item will be refunded in case of online payments.
2. In the unlikely event that we are not able to ship your order completely within 10 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded to your bank account, Zenexa wallet or via cheque (details of which will be furnished by you separately to us) as per your convenience. If you believe that the packaging is tampered with or damaged, please refuse to take delivery of the package, and call our Customer Care at +91 9511 002228 , whatsapp us at +91 99511 002228 email us at customercare@zenexa.in, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
3. Some locations in India are served by India-Post. In case a Cash-on-Delivery order is shipped through VPP service of India Post, then India Post might levy an additional charge of 5% of invoice value which will be collected by the local post-office at the time of delivery.
